Quick navigation

1. Introduction

At VLOWY, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website www.vlowy.com.

2. Who We Are

VLOWY is operated by:

EPIA B.V.
De Waal 57
5684 PH Best
The Netherlands
Chamber of Commerce (KvK): 8258345
VAT: NL862527776B01

If you have any questions about how we handle your data, you can contact us at:
📧 info@www.vlowy.com

3. What Personal Data We Collect

When you use our website or place an order, we may collect the following data:
• Full name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• Order history
• IP address, browser type, and device data (via cookies)

4. How We Use Your Data

We use your personal data for the following purposes:
• To process and deliver your order
• To communicate with you about your purchase
• To provide customer support
• To send service-related emails (e.g. order confirmation, shipping updates)
• To improve our website and user experience
• To comply with legal obligations

5. Sharing Your Data

We only share your data with trusted third parties necessary to process your order, such as:
• Payment providers (e.g. Stripe, Klarna, PayPal)
• Shipping and logistics partners
• Printing partners (for order fulfillment)
• Email service providers

We do not sell or rent your data to any third parties.

6. Data Storage & Security

Your data is stored securely on GDPR-compliant servers. We implement technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

7. Cookies

We use cookies to enhance your browsing experience, provide personalized content, and analyze website traffic. You can adjust your cookie preferences via your browser settings.
Read our full Cookie Policy for more details.

8. Your Rights (under GDPR)

As an EU-based business, you have the right to:
• Access your personal data
• Correct or update your data
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent to data processing
• File a complaint with a data protection authority

You may contact us at info@www.vlowy.com to exercise these rights.

9. Third-Party Links

Our site may include links to external websites. We are not responsible for the privacy practices of these third parties.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: August 2025

11. Contact Us

For any questions or concerns, please contact us at:

📧 info@www.vlowy.com

📍 De Waal 57, 5684 PH, Best, Netherlands